Delivery & Terms and Conditions –

All our orders are insured ,tracking,recorded on receipt of delivery for your peace of mind with the Luxembourgs postal authority and its affilated partners. On request we will use exteranl delivery agents if you require 24 hour service through Fedex,UPS,or DHL 

Europe: Orders are charged from 12.00-22.00 Euro Internationally signed for tracked postage up to 0.5Kg each additional 0.5Kg has a higher charge, these prices are automatically calculated at checkout. Before checking out you can check the postage cost by selecting your country under your basket and clicking for a postage quote. All Special delivery packages are guaranteed within 2-4 days and require a signature on delivery, they are either delivered by Luxembourg Post or their affilaited partners or for heavy items Fedex.,DHL or UPS

 

Rest of the World: (inc USA, Canada, Australia, South Africa,Asia, Middle East etc) Orders are charged Euro 23.00-42.00 Internationally signed for tracked postage up to 0.5Kg, each additional 0.5Kg has a higher charge, these prices are automatically calculated at checkout. Before checking out you can check the postage cost by selecting your country under your basket and clicking for a postage quote

If you have any queries regarding delivery please contact us +352 20 40 19 64

TERMS & CONDITIONS OF SALE

Payment

We accept Visa, Mastercard, Solo, Maestro, Visa Electron, JCB and American Express through Paypal. We charge for all item as soon as your order is accepted. Backordered items are also charged but if they cannot be despatched within 8 working days we will contact you to either refund or schedule a new delivery date.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a confirmation of shipment. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Prices

All our prices listed in this web site include VAT at the current Luxembourg rate of 15 % where applicable. We reserve the right to alter prices without notice. For heavier items such as bags, fins and bulkier items we reserve the rights to charge additional postage at cost.

Tax Charges

Orders made from the Luxembourg are subject to VAT. If we are sending products to an address within the European Union, prices are also subject to VAT. Orders sent to an address outside the EU, are not charged VAT, although your order may be subject to local taxes and duties upon arrival in your country, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you the customer or the recipient; we have no control over these charges and cannot predict the charges. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information.

Club & Federation Discounts

Discounts are available to authorised club+ federation buyers subject to minimum orders, for details of the terms and conditions, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it    or call +352 20 40 1964 for information on the club-federation discount scheme

Returns

All items returned for refund or replacement must be returned within 28 days from receipt!
All goods that are returned must be accompanied with proof of purchase. We recommend that a certificate of posting should be obtained for returns, supplied free of charge by the post office by handing your parcel over the counter, this gives you a limited insurance with royal mail if the goods are lost,  For added security either ship the items Signed for postage or for higher insurance use Next day special delivery. For International returns International Signed for postage is recommended incase of loss!

All returned goods must be returned in their original packaging with all tags in place in the original unused condition. Items that have been worn in a pool cannot be returned for exchange or refund.
It is the customers responsibility to make sure the product is adequately packed to avoid any possible damage in transit.

Faulty Goods: Goods returned as faulty should be returned with proof of purchase to our returns department, this product will be assessed by a returns department in conjuntion with the manufacturer, should the item be deemed to be faulty this will be replaced or in case of an obsolete product an alternative item will be agreed or a refund will be given.

 

Replacement items will be despatched subject to a recharge will be applied to cover the replacement items international or european signed for postage. Unless the replacment is due to an error in shipping by Swim-Trainer.com , where we will cover the additional postage.

Refunds

Refunds will be credited back to your origional card used for purchase, via the payment gateway used for payment eg Paypal, we therefore do not need details of the card used. All refunds will be less the postage paid for shipment..

Warranty

Swim-Trainer.com returns department works in inconjuntion with our manufacturer's, our manufacturer's want to be informed of any products deemed to be faulty, therefore all items returned as faulty will be returned to the manufacturer for examination. Once the manufacturer and our returns department have agreed that the product is faulty, then the item can be replaced or credited. Swim-Trainer.com will endeavour to process this as quickly as possible subject to the manufacturer's timescales.  If  however the item is deemed to be damaged due to the customers handling or fair wear and tear by the manufacturer and the returns department, then the item will be returned to the customer and no replacement or refund issued.

Secure Ordering

All precautions are taken to ensure that transactions are secure although Swim-Trainer.com cannot be held responsible for any breech of security. Orders can be cancelled up to 7 working days after placing them if the item has not already been shipped. Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it    or call +352 20 40 1964 . All orders placed online are processed automatically from your submitted online order details.

Privacy Policy

Swim-Trainer.com do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment through a secure payment gateway. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes